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Changing Profile Picture / Avatar

Justin Morrison
(@justin-morrison)
Active Member Customer

Hello Web team. Could we have instructions posted here for how to update your Profile Pic / Avatar? It's not at all intuitive how to do so. Can't find anything in the My Profile or Account area. 

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Topic starter Posted : 04/21/2021 10:46
Brian Culpepper
(@9421)
Member Admin

Justin,

I've drafted a guide that may not help you, but we won't know until you give a whirl.. 😉

I've attached a 3-page PDF of how I've updated my User Profile, but I'm not 100% certain if other users/subscribers see the same options as I do...

 

best, brian #9421

I've UPDATED the help document... I forgot about Gravatar... 🙂  it's been a while since i updated my profile. ha!
 
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Posted : 04/24/2021 11:29
Justin Morrison
(@justin-morrison)
Active Member Customer

@9421 Super generous of you to whip this up for me and everyone.

Unfortunately I've hit a snag. There is no "Edit Profile" option the Gear drop down. Picture attached.

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Topic starter Posted : 04/24/2021 11:36
Brian Culpepper
(@9421)
Member Admin

@justin-morrison  thanks for trying it; I'm curious as to what's under My Account from your user account?

if you're not able to get into the User Profile edit page; then we can repair this limitation.. your help is very useful!!!

 

thanks again; let us know your findings..

best,

brian

ReplyQuote
Posted : 04/24/2021 11:44
Justin Morrison
(@justin-morrison)
Active Member Customer

@9421 Thanks Brian.

Screenshot for "My Account" attached.

 

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Topic starter Posted : 04/24/2021 12:55
Justin Morrison
(@justin-morrison)
Active Member Customer

FYI, I do already have a gravatar registered with my email address also used on this site. But it doesn't show.

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Topic starter Posted : 04/24/2021 12:56
Brian Culpepper
(@9421)
Member Admin

@justin-morrison.  When you select the blue text “User Profile” and it opens... does it have a “gear “ icon on the right side of the screen?

that’s the Edit Profile button

 

if not. Let us know

brian

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Posted : 04/24/2021 13:20
Justin Morrison
(@justin-morrison)
Active Member Customer

@9421 It does have a gear, and the options when clicking it are pictured in the 1st screenshot attached above.

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Topic starter Posted : 04/24/2021 13:31
Brian Culpepper
(@9421)
Member Admin

@justin-morrison  The web team made some updates today and I think you should be able to update your User Profile Pictures and complete your dAIRectory settings, billing phone number, and the like...

 

it's 'clear' where to click and update your images; hopefully it'll work fine for you. 

 

give it a try and let us know.

best of luck,

brian

ReplyQuote
Posted : 04/28/2021 19:50
Justin Morrison
(@justin-morrison)
Active Member Customer

@9421 Still no go. 

It might be a good idea to create some test accounts where you log in as a regular user to see what I'm seeing.

Nice new graphic instruction (screenshot attached), clicking the indicated area reveals a menu where My Account is the only reasonable option. From My Account (screenshot attached in follow post to this one) there is no ability to upload a profile picture.

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Topic starter Posted : 05/03/2021 13:31
Justin Morrison
(@justin-morrison)
Active Member Customer

My Account screenshot attached

ReplyQuote
Topic starter Posted : 05/03/2021 13:33

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